Hosted PBX

Hosted PBX is an enterprise-grade VoIP phone system

HostedPBX is a complete business communications system and service. With over 40 calling features, Hosted PBX delivers Fortune 500 style capabilities to small and mid-sized businesses. This powerful cloud-based phone system uses a company’s existing data connection and wiring. Best of all, onsite PBX hardware is not required.

Several advantages to choosing hosted PBX from DIVERSE CONCEPTS:



Communicate more effectively

Easy migration and support

Simple management & scaling

Integrate with other services & tools

Lower your costs



Over 40 calling features let you perform like a big business

    • Automated attendant answers and routes every call
    • Hunt groups ring multiple people at once to ensure no call goes unanswered
    • Use Outlook to make calls from your desk phone
    • Unlimited calling in the U.S.
    • Conferencing, call forwarding, music-on-hold (see "Features" section for full list) 

Preserve capital, simplify management 

    • Flat per-user monthly pricing cuts capital investment
    • No phone system hardware or software to buy
    • No wiring to install. Uses your existing data wiring and internet connection
    • Web-based management tool makes moves, adds, and changes simple
    • More reliable than an on premises phone system

Industry leading Polycom phones

    • Hosted PBX is powered by Polycom's Soundpoint and VVX model phones, designed for office workers, busy managers and front-line staff
    • Easy-to-use interfaces, rich audio quality and productivity features
    • 2-line all-purpose phones, 4 & 6 line professional phones, 8-line touch screen phones
    • Popular Polycom SoundStation conferencing phones

Mobility lets you do your job from any location

    • Follow Me automatically forwards calls to mobile phones and other numbers, or rings multiple numbers at the same time
    • Voicemail-to-email ensures messages get through faster
    • Forward and manage faxes and voicemails just like email messages

Available Phones


Polycom Soundpoint IP 331

Polycom SoundPoint IP 550 & IP 650

Polycom VVX 500

Polycom Soundstation IP 6000

Cisco SPA 302 Cordless

Additional Phone Models/Accessories Available Upon Request

The Competition And Their Weakness

vs on-premise PBX or Key System:

    • Hosted PBX offers more features
    • Easier to manage and support
    • Easy upgrade path for new features and scalability
    • Cut costs: CAPEX, maintenance, licenses & Telco costs


vs other Hosted PBX providers:

    • DIVERSE CONCEPTS offers a full suite of cloud services (email, cloud servers & more)
    • Hosted PBX provides 24x7 support by email
    • Integration with Outlook


Consumer-grade VOIP service: (Skype, Google Voice)

    • Hosted PBX offers business-grade features designed with SMBs in mind, not consumers

Communicate more effectively


Rich, Fortune 500-grade features help you operate more effectively.

    • Automated attendant (multi-level) answers and routes every call
    • Hunt groups ring multiple people at once or sequentially
    • CallScape connects phones with Outlook
    • Follow Me forwards calls to your mobile and other numbers
    • Conferencing dial-in numbers connect up to 100 people
    • And much more

Easy migration and support


 Keep your attention on growing your business

    • Our Cloud Concierge™ team ports over your phone numbers and sets up users, ensuring a smooth transition
    • Our 24/7/365 support is standard just in case you need it
    • Enterprise-grade datacenters, providers, software & high availability hardware

Simply management & scaling


Our powerful and intuitive web-based control panel dramatically simplifies moves, adds, and changes

    • Easily manage upgrades, feature introductions, migration and scaling
    • Retain granular control to configure your phone system to match your exact needs            

Integrate with our other services and business tools


 Hosted PBX integrates directly with DIVERSE CONCEPTS full suite of business applications

    • Unlock productivity benefits of Outlook and more
    • Every element is fully managed & delivered from the cloud
    • Impeccable security and reliability

Lower your costs


 Preserve you capital, reduce system expenses, and cut operating costs

    • No need to invest capital in rapidly depreciating on premise phone systems
    • Slash operating expenses by eliminating maintenance, upgrades, software license and telco costs
    • Cut costs with unlimited local and long distance calling in the US

System Features

    • Voicemail
    • Auto Attendant
    • Call Routing
    • Caller ID
    • Follow Me Forwarding
    • Custom Hold Music
    • Direct Inbound Dialing (DID)
    • Message Waiting Indication
    • Multi Call Appearance
    • Click-to-Call
    • Desktop Console
    • Hunt Groups
    • ACD/Call Queuing
    • Daylight Savings Time
    • Day/Night/Holiday Switching

Phone Features

    • Call Forward
    • Call Hold
    • Speakerphone
    • Call Log
    • Call Transfer
    • Call Waiting
    • 3-way Conferencing
    • Do Not Disturb
    • Headset Jack (RJ11)
    • Mute
    • On Hook Dialing
    • Auto Answer
    • Busy Call Forward
    • Phone Book (400 Entries)
    • Phone Lock/Unlock
    • Speed Dial
    • Password
    • Volume Control
    • Administrator Password
    • Named Ring Groups
    • All Page/Intercom
    • Call Park and Pickup
    • Inbound Caller Name

Conference Calling

Hosted PBX also comes bundled with our Conference Calling service. With this service, you can get multiple people on the phone at the same time—without reservations. We even offer 200 free conferencing minutes every month.